Shipping policy
Shipping Details
At AeroCat.store, we ship our USB-Powered Cute Cat Plush Heating Pad worldwide. Below you’ll find everything you need to know about our shipping process.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| Australia | 5–8 business days |
| United States & Canada | 10–18 business days |
| United Kingdom & Europe | 10–18 business days |
| Asia Pacific | 7–15 business days |
| Rest of World | 14–25 business days |
Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter or follow us on social media to stay updated.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package directly with the carrier.
Please allow up to 48 hours for tracking information to become available after your shipping confirmation email is sent.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product price or shipping cost. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your order hasn’t arrived within the estimated timeframe, please:
- Check your tracking information for updates
- Check if a delivery attempt was made and a notice was left
- Contact your local post office or courier
- If still unresolved, email us at support@AeroCat.store and we’ll do our best to assist you
Incorrect Address
Please ensure your shipping address is correct before placing your order. AeroCat.store is not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your address, contact us at support@AeroCat.store immediately after placing your order.
Contact Us
For any shipping-related questions, please reach out to our team at support@AeroCat.store. We aim to respond within 1–2 business days.